Direct bookings

Frequent questions

Below you will find the most frequently asked questions by our users.

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  1. I don’t have a credit card, is there another way to guarantee my reservation?
    Of course, you can go to the hotel in advance and cancel the entire amount in cash or make a partial payment.
    Or if you prefer you can make a deposit to our bank accounts:
    • Banco de Bogotá (Current Account) No. 127049500
    • Banco de Occidente (Current Account) No. 235079035
    Data:
    • On behalf of: Inversiones y Construcciones Nuevo Milenium Ltda.
    • When making the consignment, you must send the proof of the consignment to [email protected] with the reservation information required to make your reservation effective.

2. I want to contact the hotel directly, how can I call?
You can contact us through:
Contact Form
PBX: + 57-1-6290944
Email: [email protected]
* Indicative Colombia 57, 1 Bogotá.

3. I want to cancel my reservation and a link does not appear, what do I have to do?
When you make the reservation, you receive a confirmation email. To cancel you must write an email to [email protected]
You should consider:

Reservation number.
Name of the person registered in the reservation.
You must cancel at least 24 hours before.

4. What is the difference between a double room and a twin room?
For your comfort we have rooms arranged with beds for all your accommodation needs, double is a room with a double and twin bed, a room with two double beds.

5. Can I request an additional bed? At what price?
Yes, you can make the request when checking in at the hotel reception for an additional cost of USD 50 per night, we can also make the change for a twin room. This service is subject to hotel availability, and should preferably be requested in advance.
Additional mattresses are not allowed.

6. Are the prices per person or per room?
All our prices are per room and length of stay. The rooms have a maximum capacity of two people.

7. Does the price per night include breakfast?
The price of all our rooms includes a balanced American Buffet breakfast without exception.

8. How much does the additional cost for a third person in the twin room?
The additional value per person is 35 USD and we offer this service in twin rooms.

9. From what age is the additional person paid?
We are always ready to provide the best service for you and your whole family, the additional value is paid from the age of eleven.

10. Is smoking allowed in the rooms?
It is not allowed in any of our rooms. Smoking in public spaces is prohibited by the Anti-Tobacco LAW in Colombia. SMOKING in rooms will be fined $ 150.00 USD per day due to decontamination costs.

PAYMENTS AND CREDIT CARDS

1. Why do we request credit card information?
In general, the credit card details serve only as a guarantee for the hotel. In the event that the guest does not show up or cancel after the deadline (24 hours before the arrival date), the charge is one night and the hotel does it.
We remind you that the hotel reserves the right to check the validity of the credit card before arrival.

2. I don’t have a credit card, is there another way to guarantee my reservation?
Of course, you can go to the hotel in advance and cancel the entire amount in cash or make a partial payment.
Or if you prefer you can make a deposit to our bank accounts:
• Bank of davivienda
Data:
• On behalf of: Inversiones y Construcciones Nuevo Milenium Ltda.
• When making the consignment, you must send the proof of the consignment to [email protected] with the reservation information required to make your reservation effective.

3. What credit cards can I use to make the reservation?
Credit cards are accepted as guarantee: VISA, MasterCard, American Express and Diner Club.

4. Is the card that I leave as a guarantee debited from you?
When you make the reservation directly with us, you provide us with a credit card to which no debit is made without the consent of the holder.

5. Which web portals debit the card?
The portals that make the total debit of the accommodation are: Take off Expedia Hotelbeds When they manage the Booking.com portal, the total charge for the accommodation is made for NON-refundable reservations.

6. I am Venezuelan, can I pay the stay in advance with my electronic quota of dollars?
Yes, we accept advance payments with dollar quota from Venezuelan guests. You have to contact the Hotel directly to supply the credit card details to which you want the total value debited. The specific condition that applies is that this value will be non-refundable, that is to say that once the total amount has been debited, no refund of the money can be made, it can only be taken as part of another stay.
You can divide your payment into 1 or more cards.

7. Can I use a debit card to make the reservation?
No, for the reservation to be effective it can only be made through Credit Card transactions and / or consignments.

8. Is it safe to provide my credit card details? Is this page secure?
We receive the data from your credit card through a secure server with SSL certificates which encrypts all your data and those of the card with 128-bit security. The data provided is completely confidential, we do not keep any records or information.

BOOKING PROCESS

1. How do I know if my reservation is confirmed?
Once you complete all the steps of the process, you will receive an email with the confirmation number of your reservation.

2. I have booked at the hotel but have not received confirmation by email. What I do?
If you do not receive your reservation confirmation, you must contact us directly to confirm it and we will provide you with a confirmation number.
Contact us:
Contact Form
PBX: + 57-1-6290944
Email: [email protected]
* Indicative Colombia 57, 1 Bogotá.

3. How many rooms can I reserve at the same time?
You can reserve all the rooms you need. * You only have to pay the value of the first night of each room. For example, if you want to reserve 6 rooms, you must cancel in advance the value of the first night of the 6 rooms.

RESERVE NOW!
PBX: + 57-1-6290944
Email: [email protected]
*Subject to availability

TERMS AND CONDITIONS

1. How can I cancel or modify my reservation?
You must contact the hotel directly, or write an email to the Reservations Department: [email protected] This process must be 24 hours minimum before the date of your arrival.

To take into account:
• Modifications may have additional costs and are subject to availability.
• Cancellations must be made 24 hours in advance, otherwise the “No Show” will be charged, which is equal to the value of the first night of the room.
• The “Promotional” rooms of Booking.com, despegar.com, expedia.com, etc., are non-refundable, that is, no refunds are made for cancellations.
Contact us:
Contact Form
PBX: + 57-1-6290944
Electronic mail: [email protected]
* Indicative Colombia 57, 1 Bogotá.

2. How do I know if my reservation has been canceled?
You will receive confirmation of the cancellation via email 24hr after making the request.

3. What is the difference between the rooms of the web portals with the room that you offer me?
When you use the web portals to make reservations, the rooms offered are small and interior and do not have the same amenities.

4. What are the check-in and check-out times of the hotel?
Check-in is at 1:00 pm. If he presents you before that time, we will be happy to store your luggage, we will register you and at 1:00 pm we will deliver the room. This is because our guests check out at 11:00 am so that in these two hours the cleaning service is done so that your room is in optimal conditions.
You have the option of having a delicious breakfast in our restaurant (with an additional cost), and visiting the two Shopping Centers that are nearby. These are Unicentro and Hacienda Santa Bárbara. In exceptional cases, if we have availability we can deliver the room at 12:00 m! You also have the option of paying an Early-Check-in to the hotel with 50% of the rate, this must be reserved in advance. Check-out is at 11:00 am.

5. How do I know if the hotel has parking? How can I reserve a place?
If we have this service, the value of the parking is additional; It has the cost of $ 5,000 Cop per hour and $ 25,000 Cop Night. Preferably you must book in advance in the comments of the reservation. This value will be charged to the room.

6. Is the hotel pet friendly?
We do not admit, unfortunately the hotel policies do not allow access for animals.

7. Can I smoke in the rooms?
Smoking is not allowed inside the rooms. Smoking in the room has a cleaning and decontamination fine of $ 150 USD and can reach $ 1000 USD in cases of damage caused by the cigarette. Resolution 01956 of 2008 Article 1, it is forbidden to smoke indoors, closed areas, public spaces and work areas.